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Travelers complain as airlines report ‘system-wide outage’

April 01, 2019 - 7:20 am

NEW YORK (1010 WINS) – Several airlines are having major problems Monday morning, leaving passengers stranded after flight computers crashed. 

Southwest Airlines told the Washington Post that it “issued a ground stop this morning as a result of a technology outage involving a vendor that provides aircraft weight and balance data.”

By 7:45 a.m., Southwest said the ground stop had been lifted.

An FAA spokesman told the Post the system affected is called Aerodata. He said it's used to "track weight and balance of a plane" and that the number of planes affected was "minimal." 

Airports in New York City, Chicago, Boston, Atlanta, Miami and Detroit are among those impacted.

Throughout the morning, Delta and Southwest said they were working to deal with tech-related issues affecting their system. Both airlines were responding to upset customers on social media.

“I completely apologize, we are currently experiencing a System-Wide Outage we are working diligently to get it back up and running. We do not have a specific time as yet,” Delta tweeted.

“Apologies for the inconvenience this morning as we fought through some technology issues. We've received word that the problem has been resolved, though, so we'll have you on your way ASAP,” Southwest tweeted.

United, JetBlue and American also reported problems Monday morning and were dealing with travelers complaining of delayed and canceled flights.

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