Stubhub refunds $500,000 worth of tickets canceled by the blackout

David Caplan
July 16, 2019 - 5:08 pm
NYC Blackout ap

AP Photo/Michael Owens

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NEW YORK (1010 WINS) -- The economic toll of this past weekend's blackout in midtown Manhattan -- including the Theater District -- and parts of the West Side, isn't completely known, but here's one indication: StubHub said on Tuesday that it has refunded more than $500,000 worth of tickets to people hit by the blackout, which impacted major events including a Jennifer Lopez concert at Madison Square Garden and all Broadway productions.

The company said about 1,500 customers and 27 events were affected by the power outage.

“StubHub has our customers’ backs, and in the rare instances where something goes wrong, every ticket is 100% guaranteed by our FanProtect Guarantee. Saturday’s blackout in New York City was no exception,” StubHub VP Daron Fowlks said in a statement. “As soon as we learned of the events affected, our team kicked into action and alerted customers and provided an update on the situation and processed a full refund for the events that weren’t rescheduled.”

Broadway productions including “The Cher Show,” “To Kill a Mockingbird,” “Lion King,” “Harry Potter and the Cursed Child” and “Hadestown”  were all canceled, while several other shows got a late start.

Lopez’s Saturday concert at Madison Square Garden was moved to Monday night, and Chappelle’s solo Broadway act at Lunt-Fontanne Theatre has been bumped to Sunday, July 21.

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