Nordstrom unveils plan to reopen stores in phases

Kimberly Dole
May 06, 2020 - 3:01 pm



NEW YORK (1010 WINS) -- Nordstrom on Wednesday revealed its plan to reopen its stores as states being coming out of the coronavirus crisis and begin to adapt to a new normal. 

The many upgrades fall in line with the number of ways society has needed to adapt to a new state of normal amid the coronavirus pandemic.

Stores such as the ones located in Manhattan will begin opening in phases.

"Our stores won't open all at once. We're going to take a phased approach, only reopening stores when it's allowed by state and local governments," said President Pete Nordstrom and Chief Executive Erik Nordstrom in a statement.

The retailer will establish new safety protocols for both employees and customers including providing face coverings for both employees and customers and conducting health screenings for all employees.

Social distancing of six feet or more will be enforced and it will limit the number of employees and customers allowed to be in the store at once.

Nordstrom will also increase cleaning and sanitization, pause or adapt high-touch services and customer events. 

Contactless curbside services will continue to be offered at select Nordstrom stores, store hours of operation will be altered and the dressing room experience will be modified.

Any items that have been tried-on or returned will be kept off of the sales floor for a period of time.

"It really can't be said enough, your health, and the health of our employees, are our priority. And every decision we make is through that lens," said Pete and Erik. "We want to be sure the approach we're taking to reopen our stores is thoughtful, and that we're creating a store environment that's safe for everyone."