Report Finds LIRR Had Worst On-Time Performance In 2017 In Nearly 20 Years

March 15, 2018 - 1:37 pm

NEW YORK (1010 WINS) -- The Long Island Railroad got a new report card Thursday and it's far from straight A's.

And if you're a regular rider of the LIRR, this won't come as much of a surprise.

Web Extra: Read The Report Here

The report, issued by State Comptroller Thomas DiNapoli, found in 2017, the LIRR had its worst on-time performance in 18 years, with an estimated 9.2 million riders inconvenienced by delays and cancellations. These delays and cancellations had an estimated cost of nearly $75 million in lost productivity, according to the report.

"As millions of commuters can attest, the performance of the Long Island Rail Road has become unacceptable,"said DiNapoli. "On-time performance has fallen to the lowest level in nearly two decades, hurting riders. While Amtrak was a big factor behind the deterioration in service last year, the LIRR was responsible for more than twice as many delays. The MTA must ensure the LIRR has the resources it needs to provide reliable service and is managed effectively.”

The report blamed commuters for 1/4 of all late, canceled and terminated trains.. Most of these delays -- 82 percent -- occurred when demand exceeded the level of service provided by the LIRR for concerts and other special events, the LIRR said. Other factors include short platforms, which require passengers to walk through the train to board or exit. The report said the LIRR, not the customer, bears responsibility for these conditions.

John Montone talked to commuters at Penn Station who shared their thoughts on the findings.

"Personally, I say that the service sucks. The service is horrible for the money that I pay monthly I think the service should be a hell of a lot bertter," one man told Montone.

As for passengers being to blame for delays, the cranky commuter told Montone, "That's not true. personal experience -- no."

The report also revealed:

More than 19,200 trains were late in 2017, which was 19 percent more than in 2016. Of these, more than 7,000 were over 10 minutes late and nearly 3,500 were more than 15 minutes late.

Nearly 1,400 trains were canceled at the terminal before departure, 9 percent more than in 2016.

Another 767 trains were terminated en route before reaching their final destination, 35 percent more than in 2016.

A total of 195 trains were late by more than one hour, including 14 trains that were late by more than two hours.

Trains arriving at Penn Station between 8:30 a.m. and 9:30 a.m. during the morning peak (when 29 percent of commuters arrive in the morning) were late, canceled or terminated 17 percent of the time (up from less than 13 percent in 2016).

Trains departing Penn Station between 5:30 p.m. and 6:30 p.m. during the evening peak (when 37 percent of commuters depart in the evening) were late, canceled or terminated 21 percent of the time (up from 15 percent in 2016).