Long Island Dairy Queen manager has meltdown after customer calls out mask-less employee

1010 WINS Newsroom
July 08, 2020 - 2:13 pm
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MEDFORD, N.Y. (1010 WINS) – A man who called out a Long Island Dairy Queen employee for not wearing a mask while preparing food was flipped off during a heated argument with the restaurant’s manager, video shows.

Brandon Trotta took his kids to the Dairy Queen on Route 112 in Medford to get ice cream—but he said he asked for a refund when he saw the employee preparing the Blizzard treats for his family wasn’t wearing a mask.

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“When I confronted her, this is what I got,” Trotta wrote on Facebook, along with cell phone video of the exchange between him and a manager.

The video starts with Trotta telling the manager she had cursed at him. The two continue to argue before Trotta asks for his money back.

“Can I have my $13 back, please?” Trotta says.

“Give him his f***ing money, and get out of here,” the manager says. “Don’t come back again. OK?”

“Put your mask on before you get your employees sick,” Trotta says as the manager closes the window and then proceeds to flip him off.

“You’re going to be on Facebook. I hope you like it,” Trotta says as he drives away.

Dairy Queen responded to Trotta's post, writing, "Thank you for bringing this serious concern to our attention, Brandon. We share your concerns and are in contact with the franchise owner of this restaurant who tells us the crew member is on suspension pending an internal investigation, which will be of the crew member’s demeanor and review of mask use to ensure compliance with local government regulations ... Know that Dairy Queen expects its franchisees and franchisees’ employees to treat every person they serve safely with both dignity and respect and we are sorry that wasn’t your experience."

Trotta said he received an apology from the franchise owner, who told him all employees would now be wearing masks.

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